Refund policy
Returns and Refund Policy
Chic Decent is a store with fulfillment warehouse base in Ningbo China, our cross-border packages may encounter various scenarios. To better our after-sale services, our cancellation/return/refund clauses are stated as below.
1. Returns
Chic Decent treats every order carefully processed and packed; and our products for ready-out are new, and decent by their outer packaging. None used or damaged item is allowed for inventory out of selling purpose.
Chic Decent has a 14-day return policy, which means you have 14 days after receiving your item to request a return.
For return request made at the customer side due to reasons, such as don't like, don't want it anymore, wrong option made, etc., we charge a handling fee 20% of the selling price for the returned product and the returning fee shall bear at your side.
To start a return, we suggest you contact us by send an email to support@chicdecent.com. Items sent back to us without first requesting a return will not be accepted.
2. Free Modification and Cancellation
Free modification/cancellation is available until item fulfilled. Free modification or cancellation can not be made after order has been picked by shipper.
3. Damaged, Defective or Incorrect Item from Chic Decent
We cannot ensure a perfection all the time along the process and shipping term. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will arrange a new shipment for item/items of the reported above issue/issues or make the refund accordingly and comprehensively with the shipping conditions. And you can keep the item/items without return processed.
To start a quick solution, we suggest you send us the details by email to support@chicdecent.com; please make it clear about:
① The Order Number with the paper packing slip issued by Chic Decent which was sent along the order package or any digital proof of the purchase;
② The Item Information
③ Photos to clarify the issue and
④ Double confirm or update your shipping address if a resend is confirmed.
Kindly be noted, we cannot accept request on product of intentional damage.
4. Exceptions / Non-Returnable Items
Our products are of personal use, and on hygiene consideration, we cannot accept returns of opened or used items.
And we cannot accept returns on sale items, free gifts for orders, gifts redeemed via our promotion purposes via member points or other channels, and or gift cards of promotion purposes. Please consult us if you have questions or concerns about a specific item.
And once the order got fulfilled and been picked by shipper, our non-refundable request or non-returnable items, also include:
- customer changing mind about the purchase
- customer made order on wrong item/items
- customer request to change color or product option
- shipping, taxes costs and other fees with the orgininal package to the order
- Chic Decent is not responsible for lost or stolen packages.
Packages returned to Chic Decent (generally to the shipper’s oversea sorting facility), due to an incorrect or incomplete or unsecure address, or unavailable recipient, are not for refund. And to request a second delivery requires extra charges which has been specified in our Shipping Policy.
5. No Exchange Services
We don’t have the exchange services at this time. Our swatch images online are made with a model and photoed under an environment; the color might vary slightly from person to person of different lights and devices. Kindly take this in consideration.
6. Refund of Payment
Once the refund request got accepted and operated at Chic Decent, a notification on the refund will be sent to the email address by which you have placed the order. And you will be automatically refunded on your original payment method. Please remember that it is not an immediate refund as time required by your bank to process.
