SHIPPING POLICY
Thanks for shopping with Chic Decent. Below is our Shipping Terms, or you could reach us for any consultations by support@chicdecent.com or talk us online for a quicker reply.
Chic Decent fulfills orders and orders are Duty Delivery Paid. Store Pricing updated by Zones in line with different taxes and customs policies of different countries. And we ship to United States(covers Alaska, Guam, Hawaii and Puerto Rico, updated since 20241025), United Kingdom, France, Germany, Italy, Spain, Netherlands, Belgium, Luxembourg, Ireland, Bulgaria, Croatia, Czech Republic, Estonia, Finland, Hungary, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Austria, Denmark, Greece, Cyprus, Norway, Australia, Canada, Japan, Singapore, Malaysia(Suspended), Thailand, Vietnam, Cambodia, New Zealand, Hong Kong SAR (Resumed by EMS), South Korea(Suspended), Mexico, United Arab Emirates, Israel, Switzerland, Malta(Updated on Feb 06, 2025)
And please be well understood that the order you made to us would always be integrated by below phases.
Place & Pack The Order
An order got placed at your side. Our warehouse parcel the ordered items. It normally takes 1 business day and we call it the processing time which depends on the product status.
Ship Term The Order
Parcel arrived shipper's sorting center generally the same day of the pack day; and be arranged for the cross border transpotation. It normally takes 3-20 working days to the destination country or city. And that's the express/standard shipping time.
Deliver The Order
Finally and lastly, the parcel delivered to you and be received at your side.
STANDARD SHIPPING TERMS AND FEES
Ship to EU Members
Ship to EU Members
**Generally takes 6-15 business days.
**And this delivery term applies to all EU Member countries but vaies on shipping rates listed below.
Austria
- Generally takes 7-11 business days;
- Shipping Fee 7US$, Ordering＜24.99US$;
- Shipping Fee 3.5US$, Ordering 24.99-49.98US$;
- Free Shipping, Ordering≥49.99US$.
Belgium
- Generally takes 7-11 business days;
- Shipping Fee 7.5US$, Ordering＜24.99US$;
- Shipping Fee 4US$, Ordering 24.99-49.98US$;
- Free Shipping, Ordering≥49.99US$.
Bulgaria
- Generally takes 7-11 business days;
- Shipping Fee 6.5US$, Ordering＜24.99US$;
- Shipping Fee 3.5US$, Ordering 24.99-49.98US$;
- Free Shipping, Ordering≥49.99US$.
Croatia
- Generally takes 7-11 business days;
- Shipping Fee 8US$, Ordering＜24.99US$;
- Shipping Fee 4.5US$, Ordering 24.99-49.98US$;
- Free Shipping, Ordering≥49.99US$.
Czechia
- Generally takes 7-11 business days;
- Shipping Fee 6US$, Ordering＜24.99US$;
- Shipping Fee 3US$, Ordering 24.99-49.98US$;
- Free Shipping, Ordering≥49.99US$.
Cyprus
- Generally takes 7-11 business days;
- Shipping Fee 12US$, Ordering＜36.99US$;
- Shipping Fee 7.5US$, Ordering 36.99-59.98US$;
- Free Shipping, Ordering≥59.99US$.
Denmark
- Generally takes 7-11 business days;
- Shipping Fee 8US$, Ordering＜24.99US$;
- Shipping Fee 4.5US$, Ordering 24.99-49.98US$;
- Free Shipping, Ordering≥49.99US$.
Estonia
- Generally takes 7-11 business days;
- Shipping Fee 6US$, Ordering＜24.99US$;
- Shipping Fee 3US$, Ordering 24.99-49.98US$;
- Free Shipping, Ordering≥49.99US$.
Finland
- Generally takes 7-11 business days;
- Shipping Fee 7US$, Ordering＜24.99US$;
- Shipping Fee 3US$, Ordering 24.99-49.98US$;
- Free Shipping, Ordering≥49.99US$.
France
- Generally takes 7-11 business days;
- Shipping Fee 7US$, Ordering＜24.99US$;
- Shipping Fee 3.5US$, Ordering 24.99-49.98US$;
- Free Shipping, Ordering≥49.99US$.
Germany
- Generally takes 7-11 business days;
- Shipping Fee 5US$, Ordering＜24.99US$;
- Shipping Fee 3US$, Ordering 24.99-49.98US$;
- Free Shipping, Ordering≥49.99US$.
Greece
- No PoBox; Generally takes 7-11 business days;
- Shipping Fee 7US$, Ordering＜24.99US$;
- Shipping Fee 4US$, Ordering 24.99-49.98US$;
- Free Shipping, Ordering≥49.99US$.
Hungary
- Generally takes 7-11 business days;
- Shipping Fee 7US$, Ordering＜24.99US$;
- Shipping Fee 3.5US$, Ordering 24.99-49.98US$;
- Free Shipping, Ordering≥49.99US$.
Ireland
- Generally takes 7-11 business days;
- Shipping Fee 7US$, Ordering＜24.99US$;
- Shipping Fee 3.5US$, Ordering 24.99-49.98US$;
- Free Shipping, Ordering≥49.99US$.
Italy
- Generally takes 7-11 business days;
- Shipping Fee 7US$, Ordering＜24.99US$;
- Shipping Fee 3US$, Ordering 24.99-49.98US$;
- Free Shipping, Ordering≥49.99US$.
Latvia
- Generally takes 7-11 business days;
- Shipping Fee 6US$, Ordering＜24.99US$;
- Shipping Fee 3.5US$, Ordering 24.99-49.98US$;
- Free Shipping, Ordering≥49.99US$.
Lithuania
- Generally takes 7-11 business days;
- Shipping Fee 6US$, Ordering＜24.99US$;
- Shipping Fee 3US$, Ordering 24.99-49.98US$;
- Free Shipping, Ordering≥49.99US$.
Luxembourg
- Generally takes 7-11 business days;
- Shipping Fee 8US$, Ordering＜34.99US$;
- Shipping Fee 4US$, Ordering 34.99-59.98US$;
- Free Shipping, Ordering≥59.99US$.
Malta
- Generally takes 7-11 business days;
- Shipping Fee 12US$, Ordering＜36.99US$;
- Shipping Fee 7.5US$, Ordering 36.99-59.98US$;
- Free Shipping, Ordering≥59.99US$.
Netherlands
- Generally takes 7-15 business days;
- Shipping Fee 6.5US$, Ordering＜24.99US$;
- Shipping Fee 3.5US$, Ordering 24.99-49.98US$;
- Free Shipping, Ordering≥49.99US$.
Poland
- Generally takes 7-15 business days;
- Shipping Fee 5US$, Ordering＜24.99US$;
- Shipping Fee 3US$, Ordering 24.99-49.98US$;
- Free Shipping, Ordering≥49.99US$.
Portugal
- No PoBox; Generally takes 7-15 business days;
- Shipping Fee 6.5US$, Ordering＜24.99US$;
- Shipping Fee 3.5US$, Ordering 24.99-49.98US$;
- Free Shipping, Ordering≥49.99US$.
Romania
- Generally takes 7-15 business days;
- Shipping Fee 7US$, Ordering＜24.99US$;
- Shipping Fee 4US$, Ordering 24.99-49.98US$;
- Free Shipping, Ordering≥49.99US$.
Slovakia
- Generally takes 7-15 business days;
- Shipping Fee 7US$, Ordering＜24.99US$;
- Shipping Fee 4US$, Ordering 24.99-49.98US$;
- Free Shipping, Ordering≥49.99US$.
Slovenia
- Generally takes 7-15 business days;
- Shipping Fee 8.5US$, Ordering＜24.99US$;
- Shipping Fee 4.5US$, Ordering 24.99-49.98US$;
- Free Shipping, Ordering≥49.99US$.
Spain
- Generally takes 7-15 business days;
- Shipping Fee 5.5US$, Ordering＜24.99US$;
- Shipping Fee 3US$, Ordering 24.99-49.98US$;
- Free Shipping, Ordering≥49.99US$.
Sweden
- Generally takes 7-15 business days;
- Shipping Fee 6US$, Ordering＜24.99US$;
- Shipping Fee 3US$, Ordering 24.99-49.98US$;
- Free Shipping, Ordering≥49.99US$.
Ship to UK, Norway, Switzerland
Ship to UK, Norway, Switzerland
United Kingdom
- Generally takes 7-12 business days;
- Shipping Fee 5US$, Ordering＜15.99US$;
- Shipping Fee 3US$, Ordering 15.99-39.98US$;
- Free Shipping, Ordering≥39.99US$.
Norway
- DDP; Generally takes 7-12 business days;
- Shipping Fee 5.5US$, Ordering＜35.99US$;
- Shipping Fee 3.5US$, Ordering 35.99-59.98US$;
- Free Shipping, Ordering≥59.99US$.
Switzerland
- DDP; Maximum Order Value 61USD for Tax Free; Generally takes 6-9 business days;
- Shipping Fee 13.5US$, Ordering＜12US$;
- Shipping Fee 8US$, Ordering 12-24.98US$;
- Shipping Fee 4US$, Ordering 24.99-49.98US$;
- Free Shipping, Ordering≥49.99US$.
SHIP TO NORTH AMERICA
SHIP TO NORTH AMERICA
Canada
- DDP; Generally takes 6-15 business days;
- Shipping Fee 6.5US$, Ordering＜24.99US$;
- Shipping Fee 3.5US$, Ordering 24.99-49.98US$;
- Free Shipping, Ordering≥49.99US$.
Mexico
- DDP; Generally takes 7-15 business days;
- Shipping Fee 7US$, Ordering＜24.99US$;
- Shipping Fee 4US$, Ordering 24.99-49.98US$;
- Free Shipping, Ordering≥49.99US$.
United States
- DDP; Generally takes 7-15 business days;
- Shipping Fee 7US$, Ordering＜24.99US$;
- Shipping Fee 4US$, Ordering 24.99-49.98US$;
- Free Shipping, Ordering≥49.99US$.
- Delivery to Alaska, Hawaii, or Puerto Rico and Guam is available but not to APO, FPO, or DPO addresses.)
Ship to Oceania
Ship to Oceania
Australia
- Generally takes 6-12 business days;
- Shipping Fee 6US$, Ordering＜24.99US$;
- Shipping Fee 3US$, Ordering 24.99-49.98US$;
- Free Shipping, Ordering≥49.99US$.
New Zealand
- Generally takes 6-12 business days;
- Shipping Fee 7US$, Ordering＜24.99US$;
- Shipping Fee 4US$, Ordering 24.99-49.98US$;
- Free Shipping, Ordering≥49.99US$.
SHIP TO ASIA
SHIP TO ASIA
Japan
- Generally takes 3-8 business days;
- Shipping Fee 5US$, Ordering＜15.99US$;
- Shipping Fee 2.5US$, Ordering 15.99-39.98US$;
- Free Shipping, Ordering≥39.99US$.
Cambodia
- Generally takes 7-12 business days;
- Shipping Fee 1.5US$, Ordering＜29.99US$;
- Free Shipping, Ordering≥29.99US$.
Malaysia(Suspended)
- Generally takes 5-10 business days;
- Shipping Fee 5US$, Ordering＜15.99US$;
- Shipping Fee 2.5US$, Ordering 15.99-39.98US$;
- Free Shipping, Ordering≥39.99US$.
Singapore
- Generally takes 5-8 business days;
- Shipping Fee 4US$, Ordering＜15.99US$;
- Shipping Fee 2US$, Ordering 15.99-39.98US$;
- Free Shipping, Ordering≥39.99US$.
Thailand
- Generally takes 5-8 business days;
- Shipping Fee 2.5US$, Ordering＜14.99US$;
- Shipping Fee 1.5US$, Ordering 14.99-29.98US$;
- Free Shipping, Ordering≥29.99US$.
Vietnam
- Generally takes 5-8 business days;
- Shipping Fee 1.5US$, Ordering＜29.99US$;
- Free Shipping, Ordering≥29.99US$.
Hong Kong SAR
- EMS in 1 Week;
- Shipping Fee 5US$, Ordering＜29.99US$;
- Free Shipping, Ordering≥29.99US$.
South Korea, PCC Code is Crucial.(Suspended)
- Verify before placing order.
- Generally takes 6-8 business days;
- Shipping Fee 5US$, Ordering＜15.99US$;
- Shipping Fee 2.5US$, Ordering 15.99-39.98US$;
- Free Shipping, Ordering≥39.99US$.
United Arab Emirates
- Generally takes 8-15 business days;
- Shipping Fee 6US$, Ordering＜24.99US$;
- Shipping Fee 3US$, Ordering 24.99-49.98US$;
- Free Shipping, Ordering≥49.99US$.
Israel
- Not including Palestine, or phone number by zone in 56 or 59;
- Service available for Pickup at Point, without door-door delivery;
- Generally takes 8-12 business days;
- Shipping Fee 8US$, Ordering＜24.99US$;
- Shipping Fee 4US$, Ordering 24.99-49.98US$;
- Free Shipping, Ordering≥49.99US$.
Request A Second Delivery
Request A Second Delivery
Packages returned to Chic Decent due to an incorrect or incomplete or unsecure address, or unavailable recipient, are not for refund. A transit return to the courier's warehouse takes around 7-60 days. Please double-check your zip code and shipping address before checkout to save from wastes of money or time. And to request a second delivery requires extra charges.
- Countries that not available for redelivery: Slovenia/Croatia/Bulgaria/ Romania;
- Countries that available for redelivery:
- Canada Redelivery Grace Period is 5 days upon the notification of return to sender for verifying or updating the shipping address. Redelivey fee is 8US$ which is required to activate the redelivery.
- United Kindgom Redelivery Grace Period is 5 days upon the notification of return to sender for verifying or updating the shipping address. Redelivey fee is 7US$ which is required to activate the redelivery.
- United States Redelivery Grace Period is 5 days upon the notification of return to sender for verifying or updating the shipping address. Redelivey fee is 8US$ which is required to activate the redelivery.
- Other Countries Redelivery Grace Period is 5 days upon the notification of return to sender for verifying or updating the shipping address. Redelivey fee is 8US$ which is required to activate the redelivery.
Packages will be treated as abandoned on no reply to the notifications or no pay to the redelivery fee.
Express by DHL
Chic Decent fulfills orders via DHL from Shanghai Port to United States, Canada, United Kingdom, Australia and and European Union. (20250308, and the service coverage is expanding)
- Generally takes 1-3 business days;
- Shipping Fee 25US$, Ordering＜69US$;
- Shipping Fee 12.5US$, Ordering 69-99.99US$;
- Free Shipping, Ordering≥99.99US$
- On net subtotal without taxes calculated.
- Remote areas and Alaska, Guam, Hawaii and Puerto Rico are not available for this service.
Taxes and VAT
- United States: Orders are subject to sales tax based on your shipping address and varied on local laws and calculated at checkout; no Tariff for order under 800USD. You don’t have additional charges besides what you paid online at chicdecent.com (20250301)
- EU Members: Orders under €150 and taxes are calculated at checkout via IOSS solution, you don’t have additional charges besides what you paid online at chicdecent.com
- Canada: Chic Decent’s shipper YunExpress or DHL will make your package duty delivery paid; and we have the Customs Fee charged inclusive in the product prices, you don’t have additional charges.
- For other international shipments, all fees for orders under scope of the specified maximum order value, are included in our shipping costs.
- If you've got taxed or double taxed, please contact us online with your receipt or other support documents for a refund.
MULTIPLE SHIPMENTS
To better service our customers, we might split or combine your order into multi or one shipment(s). You will receive multiple or one shipment(s) when your order is being fulfilled by product categories or transportation conditions. You will receive notification via email when your order is being split or combine into multiple or one shipment(s). There is no additional shipping fee when your order is split into multiple shipments. Alternately, we may combine multiple orders into one shipment. Your shipping fee will refunded or deducted upon the order amount.
TRACKING ORDERS
When your order is ready to be shipped, you will receive a shipment confirmation email. Most of our orders are shipped within 1-2 business days after the order has been placed. To track the order, click on the tracking number located near the bottom of the email. To track an order on chicdecent.com, visit the Account Information area. You will need to sign in to access your account information. Or you could review Track Your Order for more.
Make a Wrong to Right
Please inspect your order upon reception and contact us immediately if any item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will arrange new shipment for item/items that involved or make the refund accordingly. And we leave the item/items to be held at your side without return processed. More details, kindly read over our Refund Policy.
*Chic Decent is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Unfortunately, we do not have control over these delays.
and again, so nice to meet you online at chicdecent.com
