Thanks for shopping with Chic Decent. Below is our Shipping Terms to United States.

Chic Decent's US orders are Duty Delivery Paid. And we ship to ALL United States addresses including to Alaska, Guam, Hawaii and Puerto Rico, Rhode Island, APO/AFO etc., updated since 20250830)

And please be well understood that the order you made to us would always be integrated by below phases.

Chic Decent fulfills orders via DHL from Shanghai Port.

• Generally 2-7 days;
• **"2-7 delivery" counts 80% DHL orders of past starting 4 Months to our available destinations, while to US orders, counts 85%; including packages without remote reminder but forwarded to 3rd party for last mile delivery due to service restrictions.
• Standard Shipping will be applied for remote areas by considering the accessibility.

• DHL for US orders starting from 49.99USD;
• Shipping Fee 25US$, Ordering ≥ 49.99US$;
• Free Shipping, Ordering＞150US$
• On net subtotal without taxes calculated.
• Remote areas (including Alaska, Guam, Hawaii and Puerto Rico Rhode Island, APO/AFO, etc.,) are not available for this service.

We will

① make new shipment for replacing in one of below case

• a package without update for more than 15 days (grace time for possible custom inspection) or
• not arrived over 30 days after fulfillment
• ("no update" condition applies first;, not covering force majeure cases)

② issue our apology in store credit method, equals 10% of your paid amount to the affected order.

*Kindly be noted that we have our daily follow up on packages of alert status with shippers.

*As there are more than two teams working together on a complete shipment (fulfilment, internal transit, oversea transit...), our information exchange shall take time and shipper has their schedule for investigation or review; but we all work for successful deliveries.

Packages returned to Chic Decent due to an incorrect or incomplete or unsecure address, or unavailable recipient, are not for refund. A transit return to the courier's warehouse takes around 7-60 days. Please double-check your zip code and shipping address before checkout to save from wastes of money or time. And to request a second delivery requires extra charges.

• United States Redelivery Grace Period is 5 days upon the notification of return to sender for verifying or updating the shipping address. Redelivery fee is 8US$ which is required to activate the redelivery.

Packages will be treated as abandoned on no reply to the notifications or no pay to the redelivery fee.

**Data of the Settled Packages for the Latest Half Year (Around MID Feb-Aug).

**Shall be updated monthly.

Successful Deliveries:

• >30days, counts 0.18%
• 21-30 Days, counts 5.39%
• 16-20 Days, counts 15.81%
• 10-15 Days, counts 68.1%
• <10 Days, counts 10.51%

Failure:

• Failed Due to Custom Inspection, counts 3.43%, with a solved rate to 0.67%
• Customer Address Issue, counts 0.42%

• Your package is duty delivery paid; and we have the custom fee charged inclusive in the product prices, you don’t have additional charges besides what you paid online at chicdecent.com.
• If you've got taxed or double taxed, please contact us online with your receipt or other support documents for a refund.

To better service our customers, we might split or combine your order into multi or one shipment(s). You will receive multiple or one shipment(s) when your order is being fulfilled by product categories or transportation conditions. You will receive notification via email when your order is being split or combine into multiple or one shipment(s). There is no additional shipping fee when your order is split into multiple shipments. Alternately, we may combine multiple orders into one shipment. Your shipping fee will refunded or deducted upon the order amount.

When your order is ready to be shipped, you will receive a shipment confirmation email. Most of our orders are shipped within 1-3 business days after the order has been placed. To track the order, click on the tracking number located near the bottom of the email. To track an order on chicdecent.com, visit the Account Information area. You will need to sign in to access your account information. Or you could review Track Your Order for more.

Please inspect your order upon reception and contact us immediately if any item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will arrange new shipment for item/items that involved or make the refund accordingly. And we leave the item/items to be held at your side without return processed. More details, kindly read over our Refund Policy.